FAQs
❓ Frequently Asked Questions (FAQ) – RoostAndRochesti
Welcome to the RoostAndRochesti FAQ. Here you will find answers to common questions about orders, shipping, payments, and returns.
🛒 1. What does RoostAndRochesti sell?
RoostAndRochesti offers handcrafted wooden home and kitchen products, including bowls, serving dishes, and decorative wooden items made from natural materials.
📦 2. Where do you ship?
We currently ship to selected countries within Europe.
If your country is not available at checkout, it means we do not offer delivery to that location at this time.
🚚 3. How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated delivery time is 3–6 business days, depending on destination and carrier.
💳 4. What payment methods do you accept?
We currently accept:
- PayPal
All payments must be completed at checkout before processing.
🔄 5. Can I return my order?
Yes. You may request a return within 30 days of delivery, provided the item is unused and in its original packaging.
For full details, please refer to our Return & Refund Policy.
💰 6. When will I receive my refund?
Once your return is received and approved, refunds are processed within up to 14 business days.
Processing time may vary depending on your bank or payment provider.
📦 7. What should I do if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.
We will review the issue and offer a replacement or refund where applicable.
📍 8. Where is your business located?
RoostAndRochesti is based in Germany:
Sevelter Str. 38
49661 Cloppenburg
Germany
📧 9. How can I contact you?
You can contact us anytime:
📧 contact@roostandrochesti.com
📞 +49 4471 1842243
We usually respond within 24 hours on business days.